Within our store we have a tester rack dedicated to our top selling toys. We've taken one of each of these toys out of their packages and put batteries in them so that people who are deciding can look at them can see how they function. These tester toys have been out on that shelf for months, if not years. They definitely show signs of wear and tear (discoloration, cracked battery cases, etc). When we sell out of a toy we usually take its' tester off the shelf so that we aren't teasing potential customers with product we can't provide them.
A guy comes in today and heads over towards the tester rack and tries out a couple of the toys. He then comes up to the till with one of the items off of the rack.
Him: "Do you have this one in a package?"
Me: "Sorry, I sold the last one yesterday and forgot to take it's tester off of the rack. We should be getting more in when our restock arrives next week."
Him: "Can I just have this one?"
Me: "You do realize that that one is off the tester rack, and has probably been touched by every person that has entered the store? Do you really want it that bad?"
Him: *disgusted* "I'm going elsewhere!"
Me: *thinking* "Can you take your attitude with you?"
Me: "Uh... okay?"
- TSP -
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