Customer: "Do you have any massage oils?"
Me: "Yes. Let me show you."
*I walk with them past several shelves pointing at the different lines we carry, describing them in detail*
Me: "We also have scent testers up at the till so if you would like to smell any of them just let me know."
Customer: "Yes, could I smell them?"
*We walk back to the till where I open up several testers for them to smell. They go through several of them and pick their favorite.*
Customer: "Okay, I'll go with this one." *stares at me for a while*
Me: "Would you like me to go get one off the shelf for you?"
Customer: "Oh, you don't have them behind the till?"
Me: *head-desk*
- TSP -
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