The "What's that?" game.

Sometimes people come into the store and play the "What's that?" game. Here's how it's played:

The game is usually schedule (beyond your knowledge) to start on a slower day customer-wise but when you have a ton of paperwork to do at the computer. This ensures that no other customers will interrupt game play and that the customer receives all of your productivity points. You know game play has started when the customer asks you if they can ask you a question about a product and they walk you to the toy wall. After they get you there they will proceed to ask you a question about a particular product. You answer, and the next round of play continues with the customer pointing to the product beside it asking "What's that?". You answer, and then they point to the product beside it and ask "What's that?".

The game play continues in an infinite loop until everything in the store has been talked about or until the customer replies "Oh." in a knowing tone and exits the store hurried manner (as it's now been anywhere up to an hour since they entered the store and they are now running late) - only then may game play end and points be awarded.

Note: Purchases are never to be made during game play. The customer always wins no matter how many knowledge points you dispensed during play.


- TSP -